Shipping Information
A Note From Us
We know you’re excited to receive your HomeaPure order, and we’re just as excited to get it to you! Our team works hard to process and ship your items as quickly as possible so you can start enjoying cleaner, fresher water without delay.
Processing & Dispatch
All of our products are stored and shipped from within Australia, with warehouses located in Victoria and New South Wales (depending on stock levels and demand).
- Orders are usually processed within 24 hours of purchase.
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During peak times (public holidays or busy seasonal periods), processing may take up to 48 hours.
Delivery Times
Most orders arrive within 3–7 business days from the time of purchase, depending on your location. While we do our best to keep delivery times fast and reliable, occasional delays can occur due to courier services, which are outside of our control. If your order takes longer than expected, we sincerely apologise and thank you for your patience.
Free Australia-Wide Shipping
We’re proud to offer fast and free delivery Australia-wide on every order, no minimum spend required. Once your order has been dispatched, you’ll receive a confirmation email with your tracking number, so you can follow your delivery every step of the way.
Need Help With Your Order?
If you have any questions about your delivery, please email us through our Contact Us page and include your order number. One of our friendly team members will get back to you within 24–48 hours.
We truly appreciate your support and thank you for becoming part of the HomeaPure family.