FAQs

SHIPPING & DELIVERY

Do you offer free shipping?
Yes, we offer free Australia-wide shipping on all orders, no minimum spend required.

How long will delivery take?
Most orders arrive within 3–7 business days, depending on your location. Tracking info will be sent via email once your order is dispatched.

Do you ship internationally?
At this stage, we only ship within Australia.

Can I track my order?
Yes! You'll receive a tracking link as soon as your order has been shipped.

 

RETURNS

What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied for any reason, simply contact us within 30 days of receiving your order.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How do I request a return?
Just send us an email with your order number and reason for return, and we’ll guide you through the process.

 

PAYMENT

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX) and PayPal. Afterpay is not available at this time.

Is my payment secure?
Yes. All transactions are encrypted and processed securely via trusted third-party platforms.

Can I use a discount code?
Absolutely. Just enter your promo code at checkout. Please note that only one discount code can be applied per order.

 

SUPPORT

How can I contact you?
You can reach our team via the contact form on our website. We typically respond within 1 business day.

Do you have live chat or phone support?
Currently, we provide support via email only to keep things streamlined and personal.

Where is HomeaPure based?
We’re proudly Australian-owned and operated, based in gorgeous Sydney. Your HomeaPure products begin their journey in warehouses mainly located in New South Wales and Victoria, as we are focused on delivering local support and fast, reliable shipping across the country.